![]() This should redownload the file and check the rest of the game installation. In the launcher, go to Settings > Verify and let it run.Empty the recycle bin, as this is a large file and drive space may be limited.By default, this will be Program Files\Roberts Space Industries\StarCitizen\LIVE.Go to your StarCitizen\LIVE folder, wherever it was installed. ![]() The ultimate step here would be to delete the entire game and launcher and start over, but sometimes all that is needed is deleting a singular file. In cases where this might be the issue, we will need to ensure that everything is done fresh to ensure that nothing remains. If having trouble, you may need to contact your drive manufacturer's support staff for assistance.įile corruption happens, sometimes there is no rhyme or reason for it. Never download driver software from anywhere but the official manufacturer's website! This seems to occur most often with Samsung Solid State Drives (SSD) but could also be an issue with others.įor this step, get your SSD's make and model, and then visit your drive's manufacturer's website to locate and download the most up to date driver software for your drive. One of the underlying issues to installation errors can be out of date disc drivers for a player's given drive, which means it may not be working or cooperating properly with the operating system. If you installed the game to a different location, enter that location path name into the text box labeled Library Folder and then click the Change button. By default if the install location was not changed, it should be as shown below. To find the Library setting, click the SETTINGS button on the RSI Launcher and scroll down in the pane to find it. This is especially important if for some reason the RSI Launcher and Star Citizen have been installed to separate drives. In these cases, make certain that the RSI Launcher Library setting is pointing to the correct place where the game is installed. Some players have changed where the Star Citizen game files are installed, such as on a secondary data drive to hold their games and other programs with a large disc space requirement. If you are unfamiliar with the Issue Council, check out our guide here: Please do so even if the issue has been resolved, as reporting what resolved it is still helpful to remedying the underlying problem! Regardless of what the specific error is, we greatly appreciate all players encountering installation issues of any kind to report them to us on the Issue Council. Below are some of the troubleshooting steps and workarounds that can be attempted to remedy the problem so our players can get back into the game! Many times, the error encountered is simply "An error occurred during the installation process" and the log files do not provide any additional helpful assistance to identify the problem. We have received a number of reports of various kinds and are tracking some troubles that many players are encountering when attempting to install the game under the Windows 11 operating system. ![]()
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